Frequently Asked Questions
What is a Closed Door Sale?
Closed Door Sales is an exclusive warehouse shopping club where members get to shop direct from the warehouses of Australian wholesalers on set dates throughout the year. Sales are held in Melbourne, Sydney, Brisbane, Gold Coast, Adelaide and Perth with a wide range of goods at heavily reduced prices. These warehouses do not open to the general public and you get to save up to 85% below RRP!
How do I join the club?
Just click here to Join for Free. Entry in to each warehouse is free.
How do I book to attend a sales event?
Just login to our website. Forthcoming sales will be listed on our website. You then tick the box next to the warehouses you wish to attend and then click the 'Book Selected Sales' button to confirm your attendance. A Booking Confirmation email is instantly sent to you with addresses and maps. Please only book if you plan to attend to be fair to other members.
Why do I need to pre-book my attendance to a sale?
These are the warehouses of wholesalers so they don't open to the public at all. They only open for Closed Door Sales so they need to know how many people are coming to a sale for stock and staff levels. You also need to book to receive a Booking Confirmation email with the addresses and maps for each warehouse.
What type of goods can I buy?
We have warehouses that stock a variety of goods such as Fashion, Lingerie, Leather Goods, Toys, Gifts, Homewares, Manchester, Confectionary, Licensed products, Cosmetics, Body Care Products, Sportswear and more! Each warehouse specialises in different stock. Not all the above goods are under the one roof.
How do I find out when these sales are on?
Emails are sent to all members, usually 7 - 10 days in advance, whenever sales have been set.
Where are the addresses of these sales?
Addresses of warehouses are not listed on our member emails or on our website until you book your attendance whenever a sale date has been set. However we do mention the suburb they are located in prior to booking your attendance. Only members that book their attendance on our website receive the addresses of where sales are being held via email.
Why didn't I receive a Booking Confirmation email?
Emails are automatically sent immediately after booking. Sometimes they may go to your spam or junk box so check their first. Addresses also appear under the name of each participating wholesaler once you book your attendance.
Why don't these warehouses open anytime to the public?
These are genuine wholesalers warehouses and not to be confused with factory outlets so they do not deal with the public at all. However they agree to open exclusively to Closed Door Sales members on selected dates throughout the year for a one day sale event to our members. Therefore you cannot attend these warehouses outside of our ‘Member Only’ sales events.
How often do these warehouses open to members?
We usually hold monthly sales events from March to December and sometimes more frequently leading up to Christmas. Other than that these wholesalers do not open at all at any other time.
Why are only some warehouses open and others not?
Not all wholesalers are open on the same day. If a wholesaler is not listed with a sale date means that they are currently closed and will open exclusively to our members at a future date. PLEASE NOTE: These warehouses do not open to the public, only to Closed Door Sales members on set dates throughout the year.
How do I change my Email Address?
Just login using your existing email and click on Edit your Details in the red navigation panel on the left and complete the fields at the bottom of the screen and we will make the change for you. Please allow up to 2 business days for the change to take affect. In the meantime you can login using your old email address until the change takes affect.
How do I cancel my bookings if I can no longer attend?
Simply email us if you are unable to attend after booking a sale to be fair on others wishing to attend.
Why am I unable to login to your website?
This may be due to a number of reasons on your computer such as entering an incorrect email address or password or your email settings may be preventing or even blocking certain emails. If you have forgotten your password just click on the 'Forgot your Password' link on the member login screen.
Can I bring family and friends?
Members are welcome to bring family and friends with them to each sales event.
They are also welcome to individually join themselves using their own email address and password. Only 1 member can join our club using the same email address so any additional family members wanting to join must join using a different email address.
Is there a minimum number of people required to attend?
There is no minimum numbers required at any warehouse to attend a Closed Door Sale. Come by yourself or as a group and take advantage of the wonderful savings on offer. Members are welcome to bring family and friends. Due to the popularity of some warehouses we sometimes place a limit to the number of bookings a warehouse can accept.
What forms of payment are accepted at each sale?
Visa and Mastercard are accepted and some warehouses may accept Amex. All warehouses have Eftpos facilities and accept cash. No cheques accepted and no laybys accepted.
Can I fundraise for my group or organisation?
If you wish to raise funds through our Closed Door Sales events we suggest you charge your group $5 or $10 each for the privilege of attending which you can keep towards your fundraising. Alternatively we can print off personalised group tickets and then offer you a 'per head' kick-back. For further information email Mark for details.
Do you have an online shop?
We are currently looking in to offering the same bargains via an online shop...stay tuned!
If your query still hasn't been answered please email us your question.
Happy (discount) Shopping!
from the team at Closed Door Sales.
